All orders are eligible for returns and we strive to have the same processed in the promised timelines by our delivery partners. You may experience some delays owing to regional logistical issues due to COVID 19

All Orders are eligible for cancellation when it is in packed/shipped status, as long as the cancel option is available.

Tap on “My Orders” section under the main menu and then select the item or order you want to cancel.

Please note that when an item in the order is cancelled, the whole order will get cancelled

If you had selected Cash on Delivery, there is no amount to be refunded because you have not paid for your order. For payments made via Credit Card, Debit Card, Net Banking, UPI, or Wallet you will receive refund into the source account within 7 working days from the time of order cancellation

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘change address’ option which is available under ‘My order’ section and checkout page you have option change a diffrent shipping  address.

The products purchased on Zeeout can be returned or exchanged within 7 days of delivery. Post this, return or exchange is not allowed. Also, for the return or exchange to be valid, products must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged. This may be checked by our executive who picks up the product as well as in our warehouse.

There are two ways to return or exchange the product :

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self ship through a reliable courier service & we will credit the shipping costs in your Zeeout Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@zeeout.com giving your order id to help us track your order

The courier charge amount mentioned on the receipt should not overshoot sender-destination-service combination and shall be cross checked with the courier company

kindly pack the items securely to prevent any loss or damage during transit.

For Exchange, single product cannot be exchanged for multiple products. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.

You can place a ‘Return Request’ under the ‘My Orders’ section of main menu

Choose the product you want to return

Click on ‘Return/Exchange’ option

Click on the ‘Return’ button

Select the reason for return. Please note that selecting the right reason for return will help us serve you better

Click on ‘Submit’ and you are done

Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.

There are two ways to return the product :

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Please note our delivery partners may take upto 4 – 7 days for pick up from the date of request & the order may take upto 15 days from the date of pick up to reach our warehouse for Quality check. The schedule for pickup will be informed via a message.

Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self ship through a reliable courier service & we will credit the shipping costs in your Zeeout Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@zeeout.com giving your order id to help us track your order

The courier charge amount mentioned on the receipt should not overshoot sender-destination-service combination and shall be cross checked with the courier company

kindly pack the items securely to prevent any loss or damage during transit.

You can send the return to the same address from which it was dispatched. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the Warehouse Manager, address details can be found on your order invoice.

Address for Self shipment: 

Zeeout Online Store 

Office no 66 level || Dewan center s.v. Road, Jogeshwari west Mumbai  Maharashtra 400102. INDIA

You can place a request to ‘Exchange’ under the ‘My Account’ section in My Order. main menu

Choose the product you want to exchange

Click on ‘Exchange’ option

Select the reason for exchange and the size you want (In case you want a different size of same item). Click on ‘Exchange’ and you are done

Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged.

There are two ways to return the product :

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Please note our delivery partners may take upto 4 – 7 days for pick up from the date of request & the order may take upto 15 days from the date of pick up date to reach our warehouse for Quality check. The schedule for pickup will be informed via a message. Once we receive the product already with you, we will ship the item you wanted in exchange. You can track the status in the ‘My Account’ page in order section

 Self-Ship: In some locations our logistics partners may not offer a pick up. In such cases, we request you to self ship through a reliable courier service & we will credit the shipping costs in your Ketch Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@zeeout.com giving your order id to help us track your order

The courier charge amount mentioned on the receipt should not overshoot sender-destination-service combination and shall be cross checked with the courier company

You can send the exchange to the same address from which it was dispatched. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the exchange shipments to the Warehouse Manager, address details can be found on your order invoice.

kindly pack the items securely to prevent any loss or damage during transit.

Address for Self shipment:

Zeeout Online Store

Office no 66, lavel || Dewan Center .S.V Road Jogeshwari West,Mumbai. Maharashtra 400102, INDIA.

Currently, Our Logistics partners pick up products from select PIN Codes.

Please note our delivery partners may take upto 4 – 7 days for pick up from the date of request & the order may take upto 15 days from the date of pick up to reach our warehouse for Quality check. The schedule for pickup will be informed via a message. In case of exchange, we will ship the item you wanted in exchange, once we receive the product already with you. You can track the status in the ‘My Account’ page in My Orders Section

You can send the return to the same address from which it was dispatched. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the Warehouse Manager, address details can be found on your order invoice.

Address for Self shipment:

Zeeout Online Store

Office no 66, lavel || Dewan Center .S.V Road Jogeshwari West,Mumbai. Maharashtra 400102, INDIA.

We make three attempts to pick up the item. If the item is not picked up in the third attempt, pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same).

1. If you have placed a prepaid order, your refund will be credited to original payment mode

2. If you have placed a Cash On Delivery order,

a) your refund will be given via Zeeout wallet points ( 1 year validity ).These Zeeout wallet points can be used for your next purchase

OR

b) You have a choice to get the refund credited to your Bank account in which case, we would request the bank account details

Please Note:

• 1. The account name should be same as the order name
• 2. The refund will be processed only once the return reaches our warehouse and passes the QC test
• 3. The refund will include ONLY the value of the orders items. Shipping charges and CoD charges paid during order placement will not be refunded

Please note the Refund will be processed once the return reaches our warehouse & the product passes the QC test Once the refund has been initiated by Zeeout as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

CoD Account Refund/NEFT – 1 to 3 working days post refund initiation

zeeout Wallet – Instant

Please note: Zeeout initiates the refund after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to pick up the return (upto 4 – 7 days from date of request) & deliver the return to a Zeeout warehouse (may take upto 15 days) from return pickup. In case of any refund discrepancies, Zeeout would at its sole discretion, request you to share with us a screenshot of your bank statement